General Terms and Conditions

1. Scope and provider

1.1 These Terms of Service, general terms and conditions and terms of use (collectively, the "Terms") apply to the use of the mobile games, apps, websites, online services, community features, accounts, digital content and other offerings provided under the "bitbunny" label. These include in particular "Sketch Brawl", "Quiz-o-mat", "EdgeRun" as well as other mobile casual games and related services.

1.2 The provider and contractual partner is conclusive Tech GmbH, Lindenhofweg 14, 8043 Graz, Austria, registered in the Commercial Register under FN 602616 a, trading under the label "bitbunny" ("bitbunny", "we", "us").

1.3 In addition to these terms and conditions, special rules may apply to individual games, game modes, events, beta versions, competitions, subscriptions, in-app purchases or community areas. In the event of contradictions, the special rules for the respective service take precedence, provided they have been effectively agreed.

1.4 When downloading and using via app stores, in particular Apple App Store and Google Play, the terms and conditions of the respective store operator also apply. The store operators are not contractual partners of these terms and conditions, unless mandatory store rules or legal requirements provide otherwise.

2. Terms

2.1 "Services" are all games, apps, websites, server functions, accounts, scores, leaderboards, community functions, in-app content, subscriptions and support services offered by bitbunny.

2.2 "User" means any natural or legal person who downloads, installs, accesses or uses the Services.

2.3 "Virtual Content" means digital, game-related content such as credits, tickets, cosmetic items, monsters, avatars, cards, boosters, currencies, energy, expansions, unlocks, subscriptions or other digital benefits.

2.4 "User Content" is content that users create, upload, enter, draw, generate, share or transmit to the Services, in particular drawings, prompts, monster designs, player names, profile pictures, quiz posts, chat messages, comments and community contributions.

2.5 "AI-generated content" is content that is created, analyzed, supplemented or modified in whole or in part by AI or other automated systems, such as monster images, names, values, descriptions, quiz questions or game events.

3. Registration, account and access

3.1 Some services can be used without registration. An account may be required for certain features, such as cross-device saves, competitions, leaderboards, purchases, community features, or cloud storage.

3.2 When registering, correct, current and complete information must be provided if such information is requested. Account data must be treated confidentially. Users are responsible for securing access to their devices, passwords and login methods.

3.3 Accounts are personal and may not be sold, transferred, rented, loaned or shared with third parties without our prior consent. We may use technical measures to prevent account sharing, account trading, fraud and abuse.

3.4 Users must inform us immediately if they suspect unauthorized use of their account. We are not liable for damages that arise as a result of access data being stored in an insecure manner or passed on to third parties, as long as we are not involved in any illegal or culpable behavior.

4. Minors

4.1 Our games are generally aimed at a general audience, but may contain game mechanics, online functions, in-app purchases or community elements. Minors may only use the services if this is permitted by applicable law and, if necessary, with the consent of their legal representative.

4.2 Account creation, in-app purchases, subscriptions, community functions and the entry of personal data by minors may only take place with the consent of the legal representative, to the extent that such consent is required by law.

4.3 Guardians are responsible for supervising minors' use of the Services, configuring device settings and store purchase permissions, and ensuring age-appropriate use.

4.4 We can restrict, design age-dependent or deactivate individual functions, content or communication options for child protection, security or compliance reasons.

10. Virtual content, in-app purchases and subscriptions

10.1 The Services may include free and paid virtual content, premium features, subscriptions, time-limited offers, bundles or in-app purchases.

10.2 Virtual content does not represent legal tender, e-money, bank balance and no right to payment. It only has a functional value within the respective services and in accordance with the rules of the game.

10.3 To the extent that purchases are made through the Apple App Store, Google Play or other store operators, payment, invoicing, tax treatment, cancellation of subscriptions and refunds are generally made in accordance with the terms and processes of the respective store operator.

10.4 Prices may vary depending on country, store, platform, promotion, currency, tax regime and store fees. The relevant price is the price displayed in the respective store or in the app immediately before the purchase is completed.

10.5 Virtual Content may not be sold, exchanged, transferred, auctioned or commercially exploited outside of the Services unless we expressly permit this.

10.6 We may change virtual content, game mechanics, values, drop rates, balancing, rewards, rankings and availability as necessary or appropriate for game operation, fairness, security, bug fixing, further development or legal reasons. Statutory consumer rights remain unaffected.

10.7 For subscriptions, the terms, prices and cancellation rules displayed in the store or in the app apply. Cancellations must be made regularly via the respective store account if the subscription was taken out via a store.

11. Right of withdrawal, refunds and statutory consumer rights

11.1 Consumers generally have a legal right to withdraw from distance selling contracts in accordance with the applicable consumer protection regulations. Details, exceptions and exercise modalities depend on the applicable law and the specific purchase process.

11.2 In the case of digital content or digital services, the right of withdrawal can expire before the end of the withdrawal period if the fulfillment of the contract begins with the express consent of the consumer and after confirmation of knowledge of the loss of the right of withdrawal, provided that the legal requirements are met.

11.3 For purchases via the Apple App Store, Google Play or other store operators, refund requests must be submitted regularly to the respective store operator. Its reimbursement processes and mandatory consumer rights remain unaffected.

11.4 Statutory warranty rights, rights in the event of defective digital performance, mandatory consumer rights and mandatory product liability rules are not restricted by these conditions.

19. Warranty

19.1 The statutory warranty rights apply to paid digital services. In relation to consumers, these rights are not restricted by these conditions.

19.2 With free services, we strive to ensure appropriate functionality, but we assume no liability for specific features, game states, permanent availability or specific gaming successes, to the extent permitted by law.

19.3 Defects, disruptions or security problems should be reported as quickly as possible via the designated support channels so that we can check and resolve them.

20. Liability

20.1 We are liable without limitation for damages resulting from injury to life, body or health, for damages caused intentionally or through gross negligence, in accordance with mandatory product liability and consumer protection regulations and in all cases in which a limitation of liability is not permitted by law.

20.2 In the case of slight negligence, we are liable, to the extent permitted by law, only in the event of a breach of essential contractual obligations and limited to the foreseeable, typically occurring damage.

20.3 We are not liable for damages resulting from non-conforming use, manipulation, unauthorized third-party software, unsafe devices, missing updates, unauthorized account use or violations of these terms and conditions, provided we are not involved in any unlawful or culpable conduct.

20.4 We are only liable for user content, third-party content, external links and independent third-party services in accordance with legal regulations.

21. Exemption

21.1 Users release bitbunny, affiliated companies, bodies, employees and service providers from third-party claims that arise from user content, the use of the services or a violation of these terms and conditions violating the rights of third parties or legal regulations, to the extent that the user is responsible for this.

21.2 The exemption includes reasonable legal defense costs. This regulation only applies to consumers to the extent permitted by law.

22. Changes to these Terms

22.1 We may change these conditions if this is necessary or objectively justified due to new functions, changes to the services, technical developments, security requirements, legal changes, case law, store specifications or economic adjustments and if this does not put users at an unreasonable disadvantage.

22.2 We will inform you about significant changes in an appropriate manner, for example in the app, by email, in the store entry or on our website. Changes will be effective as of the date specified.

22.3 If users do not want to agree to the changes, they can stop using the services and, if technically required, delete their account. Mandatory legal rights remain unaffected.

23. Applicable law and place of jurisdiction

23.1 Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the reference norms of international private law, unless this conflicts with mandatory consumer protection regulations.

23.2 This choice of law only applies to consumers to the extent that it does not take away the protection of mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

23.3 For entrepreneurs, to the extent permitted by law, the competent court at the operator's registered office is the exclusive place of jurisdiction. The statutory places of jurisdiction apply to consumers.

24. Alternative dispute resolution

24.1 We strive to resolve disputes directly and fairly. Users can send complaints to [support email].

24.2 If an agreement cannot be reached with a consumer, we will inform you in the specific dispute about the responsible body for alternative dispute resolution and whether we are taking part in such a procedure. There is only a general obligation to participate if this is required by law or if we expressly undertake to do so.

24.3 The former EU platform for online dispute resolution has been discontinued. A link to this platform will therefore no longer be used as a general dispute resolution notice.

25. Final provisions

25.1 Should individual provisions of these terms and conditions be or become wholly or partially ineffective, the effectiveness of the remaining provisions remains unaffected. The statutory regulation shall replace the invalid provision.

25.2 Rights and obligations arising from these conditions may not be transferred by users without our prior consent. We may transfer rights and obligations to affiliated companies or legal successors, provided that this does not put users at an unreasonable disadvantage.

25.3 The German version is authoritative. Translations are for user-friendliness unless another language version is expressly designated as binding.